7MS #204: OFF-TOPIC - IT Horror Stories!

Today's off-topic show is one of my favorite IT horror stories, featuring a red-hot angry lawyer who was having password issues. I had the joy of dealing with his hair-trigger temper on a Saturday over a crappy cell phone connection.

The burning question I needed to answer: was this guy fat-fingering his password, or did the problem lie at the heart of my technical skills?!